Academic Grievance Policy

学术投诉是指学生可能对教师在某门课程的最终成绩中对他或她的学术表现的评估感到不满, OR a professor’s assessment of academic dishonesty.

The following procedure must be followed in filing a grievance:

1. Final Grades: Issues concerning individual assignments, examinations, and other graded work during the course may only be appealed to the professor; a student may not use this policy for appeal until a final grade has been assigned for the course. To appeal a final grade, the student must take the matter to the faculty member, in writing, and within the first 15 PBA work days of the grade being posted in my.bearinterestgroup.com. Appeal via PBA e-mail correspondence will be considered a written appeal. The appropriate Dean must be copied on the written appeal.
2. Academic Dishonesty: To appeal an academic dishonesty judgment, the student must take the matter to the faculty member, in writing, within 5 working days of being notified of the judgment. Appeal via PBA e-mail correspondence will be considered a written appeal.
3. 教师将在学生书面投诉后的15个PBA工作日内以书面形式回复学生. Response via PBA e-mail will be considered as a written response.
4. The student may appeal the case to the Dean, by completing the appeal application and submitting it to the Dean, only after written communication with the professor in resolving the complaint proves to be unsatisfactory to the student. This appeal to the Dean must be done within 15 PBA work days of the written response from the faculty member. The written justification for the request must identify the issues, with all substantiating documents attached. 通过PBA电子邮件向院长提出申诉必须包括适当的附件，包括签署的申诉申请和所有证明文件. 院长将告知他或她对上诉申请的决定，并在15个工作天内以书面形式或通过PBA电子邮件将其返回给学生.
5. If the original appeal involves the Dean as the professor of record, the Provost will appoint another dean to review the appeal.
6. If, after the Dean has made the decision on the appeal, the student is not satisfied with the outcome, he or she may appeal to the Council of Deans through the Office of the Provost. The only justification for an appeal to the Council of Deans is a procedural violation. The student appeal must demonstrate which procedure was violated and how it was violated. A simple disagreement with the decision is not sufficient grounds for appeal. 此上诉申请必须在院长书面答复后15个PBA工作日内提交，并必须提交给教务长办公室. The appeal may be delivered in written form or via PBA e-mail. If the appeal is delivered via PBA e-mail, all substantiating documentation must be attached to the e-mail.
7. 该上诉将由院长委员会的上诉委员会(由教务长从院长委员会成员中任命的三名成员组成，任期一年)审查，以确定案件的价值. If the Appeals Committee determines that the case is not sustainable on its merits, the decision is final and there is no further appeal. If the committee determines compelling evidence to proceed with the case, such an appeal can proceed in one of two ways. First, the Appeals Committee may refer the matter back to the Dean with recommendations for resolution. Second, 上诉委员会可将有关事宜转介教务委员会在下一个公历月举行的定期会议上聆讯. The Administrative Assistant to the Provost will provide the student with the date of the Council of Deans meeting.
8. The Council must be supplied with the completed application for appeal, a written summary of the complaint, and all substantiating documents relating to the case, including the original appeal to the Dean. The only evidence admissible is that which has previously been presented to the Dean, with the exception of evidence related to procedural violation by the Dean. 收到投诉的院长也将在预定上诉前的15个PBA工作日内，提供一份关于其结论和书面建议的书面摘要说明, along with any substantiating documents. 教务长行政助理负责收集这些材料，并在会议前提供给所有各方进行审查.
9. The student and the faculty member will be allowed to present their cases to the Council. Communication with the Council during its deliberations is the responsibility of each party in the complaint. The presence of the student and of the faculty member is only for fact-finding. 以这些陈述为基础的审议和案件的书面记录是严格保密的，只对安理会成员开放.
10. 作为投诉一方的教务长和委员会的任何成员，如果认为过去的经历或与个人的关系涉及偏见，对案件进行客观审查，可以回避最后决定.
11. As chair of the Council, 教务长将在十个工作日内将委员会的调查结果以书面形式通知学生和教师.

The Office of the Provost is responsible for enforcing the decision of the Council of Deans. The conclusions and recommendations of the Council are final and binding upon the parties to the complaint. No further appeal may ensue.

*注意:寻求有关非学术投诉信息的学生应查看以下申诉政策(非学术投诉).

To file a complaint against a nonpublic postsecondary institution in Florida, the student would write a letter or send an e-mail containing the following information:

1. Name of Student (or Complainant)
2. Complainant Address
3. Phone Number
4. Name of Institution
5. Location of the Institution (City)
6. Dates of Attendance
7. A full description of the problem and any other documentation that will support your claim such as enrollment agreements, correspondence, etc.
8. You may contact:
   Office of Articulation
   Department of Education
   articulation@fldoe.org
   850-245-0427

Distance Education students, who have completed the internal institutional grievance process and the applicable state grievance process, may appeal non-instructional complaints to the FL-SARA PRDEC Council. For additional information on the complaint process, please visit the FL-SARA Complaint Process page.

Scope

本政策适用于十大赌博网站(BA)内的所有行政组织单位，并将得到所有PBA管理员的认可和遵守, faculty and staff.

This policy applies to the defining, documentation, and response to non-academic student grievances at the institution.

Policy Statement

Palm Beach Atlantic University (PBA), in accordance with SACSCOC and federal guidelines, is committed to providing a thorough and fair non-academic grievance process to resolve student concerns and complaints. PBA administration, faculty, 工作人员将使用这一政策作为回应学生不满的指南，并将投诉和回应记录下来. This documentation will be maintained for seven (7) years to ensure the integrity of the records.

Reason for Policy

本政策的目的是概述各院系在回应和记录书面学生投诉时必须遵循的程序，以确保对所有投诉进行彻底和公平的审查.

In addition, 南方大学协会和学校委员会(SACSCOC)要求这项政策符合以下标准:

Federal Requirement 12.4. The institution (a) publishes appropriate and clear procedures for addressing written student complaints, (b) demonstrates that it follows the procedures when resolving them, and (c) maintains a record of student complaints that can be accessed upon request by SACSCOC. (Student complaints)

Sanctions

If an institution fails to comply with the following policy and procedures, it may lose its Title VI funding. In addition, 该机构的情况可提交SACSCOC董事会，由其施加制裁或取消其会员资格.

Definitions

Non-academic complaint – any alleged injustice including unfair treatment, error, or behavior inconsistent with University policies, mission, or values.

Policy Procedures and Details

1. 学生应向负责其投诉的项目/办公室/部门的工作人员投诉. Initial concerns may be communicated verbally or in writing by the student to the staff member.
2. If the resolution with the staff member proves unsatisfactory to the student, he/she may make a formal complaint in writing to the staff member’s immediate supervisor. 学生有责任证明他/她已经与负责项目/办公室/部门的工作人员进行了沟通. Any complaint that has not followed the prescribed steps will be referred back to the appropriate staff member.
3. 主管将审查学生的投诉，并在15个工作日内做出合理的努力提供书面确认, barring any extenuating circumstances(e.g., international travel, serious illness). Response via PBA e-mail will be considered as a written response.
4. The written complaint will be logged for internal processing; however, it will not become a part of the student’s official record.
5. If the resolution with the supervisor proves unsatisfactory to the student, he/she may take the complaint to the Director, Dean, Vice President or designee in writing. 学生有责任证明他/她已经与工作人员的直接主管进行了沟通. Any complaint that has not followed the prescribed steps will be referred back to the appropriate staff member.
6. In the event that the complaint is directly related to the Director, Non-academic Dean, Vice President, or designee, the complaint will be forwarded to the President’s Office.
7. The President’s Office or designee will review the student’s complaint and provide a final written response. Response via PBA e-mail will be considered as a written response.
8. Each department is required by SACSCOC and federal regulations to maintain a student complaint log. This log is intended to track the process beginning with the written complaint until final written resolution (steps 2-7). The log should contain the following information: student name, date of complaint, nature of complaint, date of acknowledgment, action, resolution, date of final action notification.
9. 日志和备份文件(任何书面通信和笔记，如适用)必须安全、保密地存储在部门共享驱动器上，并由总监每年审查一次, Dean, Vice President or designee. Al records must be retained for a minimum of seven (7) years.

References

Southern Association of Colleges and Schools, Commission on Colleges. The Principles of Accreditation: Foundations for Quality Enhancement, 2018.

Contacts

Kara Wenger, Dean of Students

Phone: (561) 803-2552

To file a complaint against a nonpublic postsecondary institution in Florida, please write a letter or send an e-mail containing the following information:

1. Name of Student (or Complainant) 2. Complainant Address
2. Phone Number
3. Name of Institution
4. Location of the Institution (City)
5. Dates of Attendance
6. A full description of the problem and any other documentation that will support your claim such as enrollment agreements, correspondence, etc.
7. The complaint process of the Commission involves contacting the institution to obtain their response to your complaint. If you do not want the Commission to contact the institution you are attending, you must state so in your complaint; however, doing so will greatly hinder the Commission’s ability to assist you with your complaint.

Send Letter To:

Office of Articulation
Department of Education
articulation@fldoe.org
850-245-0427

General Guidelines for Informal Resolution

In most cases, 问题可以通过非正式的过程来解决，从学生和相关部门或办公室开始，按照下面概述的步骤. Students may choose, however, 不使用非正式程序，从一开始就提交书面的正式投诉，这将在下一节中描述.

Informal Process:

1. Discuss the matter with the faculty or staff member in the department or office in which the issue originated.
2. If the issue is not resolved, next contact the department chair or administrative office supervisor to attempt a resolution.
3. If the issue still remains unresolved, next contact the appropriate dean’s office or administrative assistant/associate vice president.

General Guidelines for Formal Complaints

If a student’s concern remains unresolved after exhausting informal processes for resolution, 学生可以选择提交他/她的投诉的书面声明，以寻求官方文件和解决问题。. The sections below describe procedures for written complaints. All departments and programs shall keep written logs and copies of all documents related to formal complaints received. Complaint logs shall note the nature of the complaint, the final resolution of the issue, and the date of resolution.

Formal Process:

1. The student completes a written explanation of the concern or appeals to the appropriate office.
2. The complaint must include the student’s name and contact information, and a description of the circumstances, including the parties involved to date and the current status of the situation.
3. The supervisor will review the student’s complaint and provide a written acknowledgement within ten business days.
4. The written complaint will be logged for internal processing; however, it will not become a part of the student’s official record.
5. If the resolution with the supervisor proves unsatisfactory to the student, he/she may take the complaint to the Director, Dean, Vice President or designee in writing. 学生有责任证明他/她已经与工作人员的直接主管进行了沟通. Any complaint that has not followed the prescribed steps will be referred back to the appropriate staff member.
6. In the event that the complaint is directly related to the Director, non-academic Dean, Vice President or designee, the complaint will be forwarded to the Senior Vice President for Finance, Administration and Planning.
7. The Senior Vice President or designee will review the student’s complaint and provide a written response.
8. In the event that the complaint is directly related to the Senior Vice President for Finance, Administration and Planning, the complaint will be forwarded to the Provost.
9. The Provost will review the student’s complaint and provide a final written response.

If the student is not satisfied with the institution’s complaint process you may contact:

 State Contacts

Office of Articulation
Department of Education
articulation@fldoe.org
850-245-0427

Out-of-State Students

那些已经完成了内部机构和适用的国家申诉程序的人可以向PRDEC委员会提出申诉 FLSARAinfo@fldoe.org.